Release when you see the startup options window, which includes a gear icon labeled Options. Turn on your Mac and continue to press and hold the power button as your Mac starts up. Start Apple Diagnostics Determine whether you're using a Mac with Apple silicon, then follow the appropriate steps:Īpple silicon 1. Make sure that your Mac is on a hard, flat, stable surface with good ventilation. Disconnect all external devices except keyboard, mouse, display, Ethernet connection (if applicable), and connection to AC power. Here's how, per Use Apple Diagnostics to test your Mac - Apple Support ![]() ![]() When you connect your webcam and it doesn't work, do you see any kinds of errors or alerts as it happens? This is one example of a message that you may see: If you see USB Devices Disabled on your Mac - Apple SupportĪdditionally, with the webcam connected, we'd like to try a diagnostic test to see if any issues are reported.
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